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2024 / case study

Charlie's Clinic.

Turning a dental clinic into somewhere you actually want to go.

Branding UI/UX Design Webflow Development Illustration
Charlie's Clinic website across desktop and mobile

from clinical to approachable.

A fresh, green-led brand and Webflow site for Charlie's Clinic, built around one challenge: making a dental practice feel human and approachable, without dropping the trust patients need to hear from a dentist.

YEAR
2024
ROLE
Branding · UI/UX · Webflow · Illustration
TEAM
Solo
STACK
Webflow
LAUNCH
2024
STATUS
Live
visit the site

the problem.

Dental is clinical by default. The category visual language is sterile whites and sharp greys, designed to signal hygiene and accidentally signalling coldness. Charlie's Clinic is the opposite kind of dentist: attentive, patient, slow when slow is what helps. The brand had to carry that, without dropping the seriousness the work itself demands.

dental reads as clinical by default sterile whites, no warmth trust by signal, not by feel category overriding the client

the process.

Every step carried the same goal: turn clinical into approachable, without losing the trust patients need to feel from a dentist.

01
Listen to the clinic, not the category
Spent time with the dentist and the actual patient mix before sketching anything. The clinic was already warm in person; the brand's job was to make that warmth visible before a patient ever walked through the door. Listening came first, drawing came after.
02
Find the warmth that was already there
Charlie's Clinic isn't pretending to be friendly. It actually is. The brand had to read the room and put that on paper, not invent it. Fresh greens against clean whites, illustration that feels hand-drawn, type that breathes. Nothing aggressive, nothing performative.
03
Build the system, not a logo
Started with the logo (a tooth wrapped in leaves) and built the layers around it: palette, type, illustration, photography direction. Then everything else a patient meets: business cards, window stickers, signage, patient comms. The warmth had to hold across all of it, not just the homepage.
04
Design the site as a quiet front door
The website is the first patient meeting before the first patient meeting. Clear navigation, treatments demystified without being dumbed down, illustrations doing the work copy can't. The goal: lower the temperature before the first appointment, without dropping the credibility patients need to feel.
05
Ship on Webflow, hand the system over
Built in Webflow with custom front-end where the platform stopped. The clinic can publish and adjust without me, and the brand holds together as they do.

the brand the clinic already was.

Charlie's Clinic launched at charlies.clinic with a full identity system, a Webflow site, and brand-in-context applications across the clinic itself, from business cards to window stickers to patient comms. A dental practice that looks and feels like the dentist who runs it.

Turned clinical into approachable without losing the trust
Time with the client before the first sketch.
Built a system that holds warmth across every patient touchpoint
Logo, site, business cards, window stickers, signage, comms.
Handed the clinic a Webflow site that can be updated without breaking
Live at charlies.clinic since 2024.
fitting the brand to the client

The hardest part of branding a dentist isn't the leaves around the tooth. It's getting past the category long enough to see the client, and then trusting what you find there.

Dental design has strong defaults: white, sharp, signalling hygiene over warmth. Charlie's Clinic isn't that kind of practice, so the brand couldn't be that kind of brand. The work was less about drawing leaves around a tooth than about getting close enough to see what was already there and trusting it. Brands fit clients; they don't drape on top of them.

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